Refund policy

CANCELLATIONS AND MODIFICATIONS

All cancellation requests must be submitted a minimum of three business days prior to your scheduled pick up. Once preparation and baking has commenced, there are no refunds provided for cancellations or modifications. For order cancellation or modification requests, please contact us by emailing calaffpastries@gmail.com or call us at 787-431-5173 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule. 

 

RETURNS/REFUNDS/EXCHANGES

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Calaff Pastries does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact us by emailing calaffpastries@gmail.com or call us at 787-431-5173 the same day you picked up your order and provide the following information: photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Calaff Pastries experience. Due to the perishable nature of our product, all claims submitted after the 24 hour pick up window or without proper photos, transportation and storage information will not be eligible for re-order or credit. We do not accept returns, refunds or exchanges on gift cards.

 

ARTISTIC LICENSE 

At Calaff Pastries, our bakers, designers, and decorators will follow customer provided recommendations, directions and specifications to the best of their ability. However, artistic license is often needed to ensure that every product that leaves our shop will reflect our highest of standards. Every item that leaves our kitchen is handmade, meaning each item is unique. Calaff Pastries cannot guarantee 100% accuracy in regards to colour matching, proportions, or composition.  

 

LOCAL PICK-UP

Calaff Pastries offers pick up of orders at our store during our open hours. All orders must be picked up on the date selected when placing your order. If, for some reason, you are unable to pick up your order on your pick-up date, please contact us at 787-868-3957 or 787-431-5173. Also you can email us at calaffpastries@gmail.com to discuss options. Orders not picked up on their pick up date are not eligible for a refund and a new order will need to be placed for a new pick up date.